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Frequently Asked Questions

Can my designer get a discount?
We simply love working with architects, designers and decorators! In fact, we built our business on doing just that. However, industry professionals need to meet certain benchmarks to create wholesale accounts with Atlas. We suggest that your designer go to our trade website at http://www.atlastothetrade.com and peruse the site! Even if they don’t meet the requirements for a wholesale account there are industry professional tools there that they may enjoy using.

Are these items in stock? 

We stock and ship from our Los Angeles warehouse, where we maintain consistently high levels of inventory. In fact, most items are in stock and ship out either on the same day your order is placed or the very next day! In the event an item on your order will be out of stock for an extended period of time we will contact you via email immediately to apprise you of this, and offer you options. If you have not heard from us, it is likely that your items are in stock and your order will soon be on its way!

Did you receive my order?
You will receive an automated order confirmation email confirming that we have received your order. Once received, you can rest assured that your order is in our system and being processed. This automated confirmation email goes out within an hour after your order has been placed.

What is your return policy?
Returns must be processed within 60 days of the invoice date, and a 20% restocking fee will apply for us to process a return. If the return is due to your error, use the return form that came packed with the shipment. If the return is due to our error, please call 1-800-499-9095 to obtain an RMA number and UPS call tag for us to pay for the freight. Please write 'RETURN' and "RMA on the exterior of the  box for us to process the return.

What is your warranty?
Simply put, our decorative hardware is GUARANTEED and if you're not happy, we're not happy. If ever anything goes wrong with the items that you’ve purchased from Atlas Homewares simply contact us and we’ll make sure that we make it right!

Where is your company located?
We are located in Los Angeles, California.

Are your products guaranteed?
Yes, absolutely! If you're not happy - we're not happy. Just return items within 14 days of receipt for a refund. Check out the Information section using the navigation bars to the left for further details.

What are your products made of?
All of our products are made from quality metals. The actual metal type depends on the FINISH that you are ordering. In the case of Polished Aluminum, the base metal is aluminum. In the case of Cast Iron and Rust, the base metal is iron. In all other cases (except where noted, i.e. glass, ceramic, mango wood, etc.) the base metal is solid brass or zinc. We NEVER use cheap white metal composition which eventually wear down and break.

I'm buying a lot of knobs, can I get a discount?
Order size can be a relative thing! Generally we do not discount for quantity. However...if you are planning on spending over $1,000.00 feel free to contact us - you never know!

I don't want to order online - any alternatives?
We are only accepting online orders at this time.

How do I install an Appliance Handle?
It is best to refer to the manufacturer’s installation manual of your appliance. We recommend professional installation by a Top Knobs showroom dealer.

Will the house numbers stand up in MY climate?
Regardless of your time zone, we've designed our house numbers to withstand the harshness of outdoor life from Bangor, Maine to San Diego, California (and everything in between). The one exception are the Paragon House Numbers - they are designed to within climates up to 104 degrees farenheit.

Do you sell to customers outside of the United States?
We ship directly to Canada. For all other countries, we ship via our partnership with Bongo International. Simply click on the link on the home page, or during checkout that says "Bongo".

Do you do any custom designs?
Sorry - nothing custom. Our selection of knobs, pulls, house numbers, bath ensembles, door knockers and more, is one of the largest on the Web. If you can't find it here -- are you sure you need it?

What do you do with my email address and other information?
We at Atlas value your right to privacy and would never sell, barter or rent your name or email address. Please read our complete privacy statement by clicking on the navigation bar that says "privacy policy" to the left.

I'm looking for a.....do you carry it?
Being one of the largest online suppliers of artistic decorative hardware is not without it's pitfalls. We know our site is extensive and if you can hone in on what you're looking for, you'll find that using the search features (navigation bars - left) will be invaluable. But please....call us when in doubt! Our toll-free number is 1-800-799-6755.

How can I get more help?"
In need of advice? Searching for something and not finding it? Drop us an email! or call us at 1-800-799-6755 for immediate help during business hours. You'll make an instant connection to our customer care department. We're here to help!

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